Marketing Magic Episode – Sally & Celeste will share with you insights and tips on customer service to increase you revenue & referrals.
The term of customer service is now out dated & the new term and actions are “The Customer Experience”.
We chat on dealing with difficult customer, how to say yes to them and empower staff to problem solve and build on the customers experience, so you continue to get repeat business and positive word of mouth.
How listening, patience & empathy are key.